Calgary couple claim fire at leading pickup truck in Canada destroyed property during move

A couple who moved to Calgary from Regina over the summer lost everything after a Canada’s Leading Van Lines (CLVL) truck carrying their belongings caught fire during transport.

Alveen and Kuldeep Grewal say they trusted the company with their sentimental assets and had around $ 70,000 in assets.

“I was in shock for 15 minutes,” Alveen said. “I have nothing to sit on, nothing to wear and nothing to sleep on.”

The couple said their items were due for delivery on August 13 or 14, but the truck did not arrive. After several unsuccessful attempts to get information from the company, Alveen says she finally received a call on Aug. 17 indicating that the moving truck had caught fire near Maple Creek, Sask.

“They say, ‘All of your stuff is burnt and nothing is recoverable, we’re sorry and someone is going to call you from our insurance company,” ”Alveen said.

Alveen says that’s where their nightmare got worse.

She claims that the insurance company, Claimspro, was uncooperative and ultimately told them that the moving company insurance would not cover damage and loss and that they should file their complaint with them. home insurance provider.

Additionally, she says they were still charged for the move and wouldn’t be able to see their belongings until they paid the amount.

“We lost everything and the worst thing is that the company’s adjuster, Claimspro, said that instead of offering the money, we have to pay the amount, the full amount of the sum, for them. service that never happened. “

Kuldeep says it was only through their lawyers that they were finally able to see what was left of their belongings without paying the cost of the moving service.

“I have pictures of everything, of everything. Everything was burnt down, but 75% of the stuff wasn’t even there, so what happened to that? ” he said.


Kuldeep says there are 10 other families who may have been affected by the truck fire and he hopes that by speaking to the media others will come forward as well.

CTV News was able to reach another person who lost $ 13,000 in property in the ignited incident.

Shubham Sharma says he still hasn’t been able to see his items because he says Claimspro is withholding his belongings until he pays the moving service fee.

“They won’t tell us the location at all if we don’t pay the money.” Personally, I think it’s fishy, ​​”Sharma said.

Sharma says the company has offered to pay 60 cents a pound for its lost items.

“A television costs $ 1,100 and it only costs 40 pounds. And if they pay 60 cents for 40 pounds, that comes down to $ 24 for a $ 1,000 item, ”he said.

“They assured me that I would be very well compensated and I hoped that I would receive a good sum of money from them, but in the end I received nothing.”

The Grewals say they were also offered the same refund, but did not accept it because they would only receive about $ 3,000 for $ 70,000 of items.


Rocco Giordano Scocco, senior attorney for Scocco Law Professional Corporation, has argued several cases involving the moving industry and says it is still a highly unregulated industry and consumers need to be diligent.

“Good practice is that a mover will notify a consumer of the level of insurance they are going to receive and this should be clearly stated,” he said.

“There should be a detail of all charges indicating that this is the amount of money that has been allocated for insurance and that the consumer should have an idea in advance of the amount of coverage that they are should receive. “

Canada’s Leading Van Lines responded to CTV News in an email, stating “we understand that customers are still being processed”, and that “no claims have been denied or denied and insurers are diligently dealing with every part at this time. “

When it comes to insurance, the company says it takes on basic standard moving liability and “always recommends that clients purchase additional coverage prior to moving to ensure they are fully covered.” and that “it is in every customer contract and reservations provided to them at the time of booking and booking their trips.

Photos provided by Alveen and Kuldeep Grewal showing their belongings after a moving truck carrying them caught fire. (Contributed_

Despite company policy, the Grewals and Sharma say they were told the company had its own insurance and that they were never advised to buy theirs. They also say they weren’t given proper guidance when making the deal.

“They promised there was insurance with the mover’s company and usually they have freight insurance for probably a lot of money, but it’s not for the victims, it seems it’s just for. the business, ”Alveen said.

Alveen says that while the financial loss is devastating, the loss of sentimental items hurts more.

“We lost the photos, we lost the good memories,” she said.

“It’s an emotional crisis for us. It’s the worst nightmare you can imagine.

The Grewals are asking for justice and would like to speak to other families who may have been affected by the truck fire.

Contact [email protected] if your family has been affected.

Scocco offered advice when hiring a moving company, including:

  • Check if the company is a member of the Canadian Association of Movers (CAM);
  • If they are not part of the CAM, before moving, make sure the movers make an effort to examine the size of your shipment via a video tour of your home or an in-person visit to your home to do an assessment. size;
  • Check out Google reviews and do a thorough research on the company;
  • Check the company’s BBB;
  • On moving day, ask the movers for the tare balance certificate. This is the certificate of the weight of the empty truck which will allow you to obtain an accurate weight of your goods;
  • Make sure the movers do a full inventory of your property on moving day, and;
  • Make sure the mover informs you of the level of insurance they will receive before moving your belongings.

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