Encore Insurance creates future-oriented, digital-focused independent agency with Noidea
Michigan-based Agency creates a centralized check-in system to improve customer and employee experience
LA VEGAS, September 21, 2022 /PRNewswire/ — InsureTech Connect 2022 — Encore Assuranceindependent digital native insurance agency specializing in personal insurance, has selected Novideathe data-driven, cloud-native Agency Management System (AMS) to scale and create a better customer experience. By putting real-time customer data at the fingertips of every employee, wherever they choose to work, Encore can now increase conversions, resolve customer disputes faster, and make more informed business decisions.
“As a modern, digitally-focused independent agency, our future goal is to evolve beyond Michigan and service customers in all 50 states. To do this, we knew we needed an agency management system that could support us as we grew,” said Vital Stone, Founder and CEO of Encore. “Novidea has allowed us to revamp the way we manage and assign inbound business opportunities and the way agents use data to create an exceptional customer experience. For the first time, we can gauge our new business closure rate and determining if we’re overspending on the solution’s API architecture allowed us to create a single, secure, and centralized system of record where all of our prospect and customer data is accessible in real time when agents need it most. “
Today’s independent agents must deliver a seamless, digitally driven customer experience or risk losing customers to more tech-savvy competitors. Customer expectations have shifted to real-time, self-service workflows across multiple channels; however, agents must balance this with the support of a human when customers need it. Only Noidea’s agency management system enables self-service client portals while supporting client contact agents who need instant access to policy information. Independent agents, brokers and MGAs can optimize every stage of the insurance policy distribution lifecycle, from quote to policy signing and service to claims handling and renewals. All of this makes Encore’s sales team more effective in every customer interaction, which translates into a more satisfying work experience for employees who feel empowered and supported.
“Encore understands that providing customers with multi-channel choices and a seamless experience is no longer a perk, but a way to fuel the growth and sustainability of independent agencies,” said Eric AyalaFirst Vice-President and General Manager, North America for Novidea. “We are proud to partner with Encore as they strive to create a customer-centric digital agency of the future. We look forward to supporting Encore as they find new ways to leverage their configurable Noidea solution. to solve more problems and remove more obstacles in their quest to become a national agency.
The Novidea platform has allowed Encore to unify its technology stack and create a highly personalized centralized system of record where all customer data resides. Based on Salesforce Big Technology with an open API architecture, Noidea’s configurable software has enabled Encore to easily integrate its digital communications technology, third-party tenders and customer contact centers into the management console. Noidea serves as a data collection and analysis hub where Peter and his team can pull data from connected apps and create reports on his sales team’s customer call performance, lead conversion rates, and more. Moreover. Vitale and his team can leverage Novidea’s end-to-end system insights to measure Encore’s return on investment (ROI) on their business development spend. Noidea even provides a record of customer interactions across all channels, from emails to phone calls and text messages, so agents can refer to this history the next time they speak with a customer.
Learn more about Noidea Agency Management Platform live at Ensure Tech Connect 2022, September 20-22 in Mandalay Bay, Vegas – Booth #2422.
Novidea is a leading provider of the first data-driven, cloud-native insurance platform that empowers brokers, agents and MGAs to modernize and manage the end-to-end customer insurance journey and drive growth across insurance distribution. cycle of life. The Noidea platform, designed to leverage the power of Big Technology from Salesforce, provides a comprehensive ecosystem covering all aspects of an insurance business. The platform’s technology provides a 360-degree view of the client and all stakeholders, enabling full integration between client-facing police transactions and the middle and back office. Brokers, agencies and MGAs extract more value from customer and policy data with actionable insights from any device, anywhere. Noidea transforms data into information at the point of need, enabling more informed decisions and delivering greater customer value through products and services tailored to individual needs. Noidea, a member of MGAA and partner of ACORD, supports over 100 clients including agents, brokers, MGAs and the London market, managing tens of millions of policies in 22 countries.
For more information, visit: www.novideasoft.com.
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