John Hancock Integrates with iPipeline’s iGO Application Solution to Streamline Sales and Improve Customer Experience


EXTON, Pa .– (COMMERCIAL THREAD) – iPipeline®, a leading provider of zero-code / low-code content-based digital solutions for the life insurance and financial services industry, today announced that John Hancock has implemented a fully digital version of ‘iGO® e-App, including customer collaboration with AlphaTrust® e-Signature, to speed up the life insurance application process. This new, modern approach can dramatically shorten the life insurance sales cycle and provide a less intrusive way to collect medical history data with the required signatures. Some customers may even receive an “instant” underwriting decision via John Hancock ExpressTrack®, the company’s expedited underwriting process.1

“Collaboration with customers has long been a priority for iPipeline, as we see the benefits of speed of coverage as a priority for most customers. Anything that can be done to facilitate the completion of requests and the collection of personal / medical data can dramatically improve the overall customer experience, ”said Larry Berran, CEO of iPipeline. “The COVID-19 pandemic has prompted progressive-minded carriers and their agents to seek efficient ways to do business in a contactless sales environment. John Hancock’s decision to integrate with our platform demonstrates their commitment to speeding up the application and subscription process at a time when traditional processing methods can cause significant delays.

“At John Hancock, we are reinventing the process of buying life insurance and working closely with innovative, like-minded technology companies to make it happen. This collaboration with iPipeline is the latest effort to provide our distribution partners with next-generation sales tools to streamline claim completion, ”said Linda Levyne, Senior Vice President / Sales Manager, John Hancock Insurance. “This is the level of service that our partners and customers demand, and we are delighted to provide them with a simple and convenient method of submission at a time when so many are looking for protection. ”

To learn more about iPipeline’s innovations in customer collaboration, click here, contact [email protected] or call 1-800-758-0824, option 2. If you are an existing iPipeline customer, activate the “Term e- Application” and “Permanent e-Application” in iService to start enjoying it today.

1. Consumers between the ages of 18 and 60 who submit a claim through iPipeline’s iGO electronic app and request head coverage up to $ 3 million are eligible for the ExpressTrack process, with the option for some claimants obtain an “instant” subscription decision. . Policy issuance is not guaranteed, as any purchase of life insurance is subject to application completion, including health matters, and underwriting approval. John Hancock will obtain additional information, including, but not limited to medical records, to assess your insurance claim; and after issuance of your policy, to identify any misrepresentation in the application. The ExpressTrack process is not available in New York.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make decisions easier and live better lives. We operate primarily as John Hancock in the United States and Manulife globally, including Canada, Asia and Europe. We offer financial advice, insurance and wealth management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were C $ 1.3 trillion (US $ 1.0 trillion) as of March 31, 2021. Manulife Financial Corporation trades as MFC on the TSX , to the NYSE and PSE, and under 945 to the SEHK. You can find Manulife at

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a wide range of financial products including life insurance, annuities, investments, 401 (k) plans and education savings plans. Additional information on John Hancock can be found at

Insurance policies and / or related endorsements and features may not be available in all states. Insurance products are issued by John Hancock Life Insurance Company (USA), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595. MLINY062221598-1

About iPipeline

iPipeline is a leading provider of content-based, low-code / no-code digital solutions for the life insurance and financial services industry. With our end-to-end SSG Digital platform, we accelerate and simplify sales, compliance, operations and support. We provide process automation and seamless integration between every participant in our ecosystem, including carriers, agents, general agencies, advisers, brokers, RIAs, banks, securities firms / mutual funds. placement and their consumers globally. Our innovative solutions include pre-sales support, new business and underwriting, policy administration, point-of-sale application execution, after-sales support, data analysis, creation of reporting, user-centric configuration, consumer delivery and self-service, and business management.

IPipeline’s platform is used by approximately 450 carriers and fund companies, 1,400 distributors and financial institutions, and their authorized agents and advisers in a cloud-based environment. Headquartered in Exton, PA, iPipeline has offices in Boston, Bromley (UK), Burlington (Canada), Cheltenham (UK), Dallas, Davidson, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton and Salt Lake City. Visit

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