“One Arm and One Leg”: The Insurance Warrior’s Battle Plan


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Matthew Lientz was an engineer at Boeing for over 30 years. When diagnosed with a rare form of cancer, he had to be operated on by an expert doctor from another state. Although surgery was his only option, his insurance denied the claim. It was then that his wife, Diane, contacted Laurie Todd, who calls herself the “insurance warrior”.

Together, the three of them pleaded for Lientz’s life. Fourteen years later, the speeches they’ve given in a boardroom filled with executives are a master class for earning insurance calls – and living to tell the story.

Through this battle, Todd learned that going after your health insurance provider often means going against your employer. This is because most large companies are “self-insuring”.

And in this case, this employer was one of the biggest companies in the world.

For the origin story of “Insurance Warrior,” check out our previous episode.

“An Arm and a Leg” is a KHN and Public Road Productions co-production.

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