PAYPAL HOLDINGS, INC. : MANAGEMENT REPORT AND ANALYSIS OF FINANCIAL POSITION AND OPERATING RESULTS (Form 10-Q)

This Quarterly Report on Form 10-Q contains forward-looking statements within
the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the
Securities Exchange Act of 1934, including statements that involve expectations,
plans, or intentions (such as those relating to future business, future results
of operations or financial condition, new or planned features or services,
mergers or acquisitions, or management strategies). Additionally, our forward
looking statements include expectations related to anticipated impacts of the
coronavirus pandemic. These forward-looking statements can be identified by
words such as "may," "will," "would," "should," "could," "expect," "anticipate,"
"believe," "estimate," "intend," "strategy," "future," "opportunity," "plan,"
"project," "forecast," and other similar expressions. These forward-looking
statements involve risks and uncertainties that could cause our actual results
and financial condition to differ materially from those expressed or implied in
our forward-looking statements. Such risks and uncertainties include, among
others, those discussed in Part I, Item 1A, Risk Factors in our Annual Report on
Form 10-K for the year ended December 31, 2020 (the "2020 Form 10-K"), as
supplemented in the risk factors set forth below in Part II, Item 1A, Risk
Factors, of this Form 10-Q, as well as in our unaudited condensed consolidated
financial statements, related notes, and the other information appearing in this
report and our other filings with the Securities and Exchange Commission
("SEC"). We do not intend, and undertake no obligation except as required by
law, to update any of our forward-looking statements after the date of this
report to reflect actual results or future events or circumstances. Given these
risks and uncertainties, readers are cautioned not to place undue reliance on
such forward-looking statements. You should read the following "Management's
Discussion and Analysis of Financial Condition and Results of Operations" in
conjunction with the unaudited condensed consolidated financial statements and
the related notes that appear in this report. Unless otherwise expressly stated
or the context otherwise requires, references to "we," "our," "us," "the
Company," and "PayPal" refer to PayPal Holdings, Inc. and its consolidated
subsidiaries.

BUSINESS ENVIRONMENT

THE COMPANY

We are a leading technology platform and digital payments company that enables
digital and mobile payments on behalf of merchants and consumers worldwide.
PayPal is committed to democratizing financial services to improve the financial
health of individuals and to increase economic opportunity for entrepreneurs and
businesses of all sizes around the world. Our goal is to enable our merchants
and consumers to manage and move their money anywhere in the world, anytime, on
any platform, and using any device when sending payments or getting paid. We
also facilitate person-to-person payments through our PayPal, Venmo, and Xoom
products and services and simplify and personalize shopping experiences for our
consumers through our Honey Platform. Our combined payment solutions,
including our core PayPal, PayPal Credit, Braintree, Venmo, Xoom, Zettle, and
Hyperwallet products and services, comprise our proprietary Payments Platform.

Regulatory environment

We operate globally and in a rapidly evolving regulatory environment
characterized by a heightened focus by regulators globally on all aspects of the
payments industry, including countering terrorist financing, anti-money
laundering, privacy, cybersecurity, and consumer protection. The laws and
regulations applicable to us, including those enacted prior to the advent of
digital and mobile payments, are continuing to evolve through legislative and
regulatory action and judicial interpretation. New or changing laws and
regulations, including the changes to their interpretation and implementation,
as well as increased penalties and enforcement actions related to
non-compliance, could have a material adverse impact on our business, results of
operations, and financial condition. We monitor these areas closely and are
focused on designing compliant solutions for our customers.

Information security

Information security risks for global payments and technology companies like us
have increased significantly in recent years. Although we have developed systems
and processes designed to protect the data we manage, prevent data loss and
other security incidents and effectively respond to known and potential risks,
and expect to continue to expend significant resources to bolster these
protections, we remain subject to these risks and there can be no assurance that
our security measures will provide sufficient security or prevent breaches or
attacks. For additional information regarding our information security risks,
see Part I, Item 1A, Risk Factors in our 2020 Form 10-K, as supplemented and, to
the extent inconsistent, superseded below (if applicable) in Part II, Item 1A,
Risk Factors of this Form 10-Q.

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COVID-19[feminine

The coronavirus ("COVID-19") pandemic resulted in government authorities and
businesses throughout the world implementing numerous measures intended to
contain and limit the spread of COVID-19, including travel restrictions, border
closures, quarantines, shelter-in-place and lock-down orders, mask and social
distancing requirements, and business limitations and shutdowns. The spread of
COVID-19 and increased variants has caused, and may continue to cause us to make
significant modifications to our business practices, including enabling most of
our workforce to work from home, establishing strict health and safety protocols
for our offices, restricting physical participation in meetings, events, and
conferences, and imposing restrictions on employee travel. We will continue to
actively monitor the situation and may take further actions that may alter our
business practices as may be required by federal, state, or local authorities or
that we determine are in the best interests of our employees, customers, or
business partners.

The spread of COVID-19 has also accelerated the shift from in-store shopping and
traditional in-store payment methods (e.g., cash) towards e-commerce and digital
payments and resulted in increased customer demand for safer payment and
delivery solutions (e.g. contactless payment methods, buy online and pick up in
store) and a significant increase in online spending in certain verticals that
have historically had a strong in-store presence. On balance, our business has
benefited from these behavioral shifts, including a significant increase in net
new active accounts and payments volume. To the extent that consumers revert to
pre-COVID-19 behaviors as mitigation measures to limit the spread of COVID-19
are lifted or relaxed and effective vaccines for COVID-19 are available and
widely distributed, our business, financial condition, and results of operations
could be adversely impacted.

The rapidly changing global market and economic conditions as a result of the
COVID-19 pandemic have impacted, and are expected to continue to impact, our
operations and business. The broader implications of the COVID-19 pandemic and
related global economic unpredictability on our business, financial condition,
and results of operations remain uncertain. For additional information on how
the COVID-19 pandemic has impacted and could continue to negatively impact our
business, see below for specific discussion in the respective areas, and also
refer to Part I, Item 1A, Risk Factors in our 2020 Form 10-K.

BREXIT

The United Kingdom ("U.K.") formally exited the European Union ("EU") and the
European Economic Area ("EEA") on January 31, 2020 (commonly referred to as
"Brexit") with the expiration of a transition period on December 31, 2020.
PayPal (Europe) S.à.r.l. et Cie, SCA ("PayPal (Europe)") operates in the U.K.
within the scope of its passport permissions (as they stood at the end of the
transition period) under the Temporary Permissions Regime pending the grant of
new U.K. authorizations by the U.K financial regulators. We are currently unable
to determine the longer-term impact that Brexit will have on our business, which
will depend, in part, on the implications of new tariff, trade, and regulatory
frameworks that now govern the provision of cross-border goods and services
between the U.K. and the EEA, as well as the financial and operational
consequences of the requirement for PayPal (Europe) to obtain new U.K.
authorizations to operate its business longer-term within the U.K. market. For
additional information on how Brexit could affect our business, see Part I, Item
1A, Risk Factors in our 2020 Form 10-K, as supplemented and, to the extent
inconsistent, superseded below (if applicable) in Part II, Item 1A, Risk Factors
of this Form 10-Q.

Brexit may contribute to instability in financial, stock, and foreign currency
exchange markets, including volatility in the value of the British Pound and
Euro. We have foreign currency exchange exposure management programs designed to
help reduce the impact from foreign currency exchange rate movements. The below
tables provide the percentage of our total net revenues and gross loans and
interest receivable from the U.K. and EU (excluding the U.K.) for the periods
presented:
                                             Three Months Ended September 30,               Nine Months Ended September 30,
                                                 2021                   2020                   2021                   2020
Net revenues generated from the U.K.                    9  %                11  %                     9  %                11  %
Net revenues generated from the EU
(excluding the U.K.)                                   18  %                18  %                    20  %                18  %


                                                              September 30,

2021 31 décembre 2020
Prêts bruts et intérêts à recevoir de la clientèle au Royaume-Uni

                                                                     45  %                      50  %

Prêts bruts et intérêts à recevoir de la clientèle dans l’UE (hors Royaume-Uni)

 20  %                      14  %




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OVERVIEW OF RESULTS OF OPERATIONS

The following table presents a summary of our condensed consolidated financial results for the three and nine months ended September 30, 2021 and 2020:

                                  Three Months Ended September 30,                   Percent                    Nine Months Ended September 30,                    Percent
                                       2021                  2020              Increase/(Decrease)                  2021                   2020              Increase/(Decrease)
                                                                                (In millions, except percentages and per share data)
Net revenues                    $        6,182           $   5,459                               13  %       $        18,453           $  15,338                               20  %
Operating expenses                       5,139               4,482                               15  %                15,241              13,012                               17  %
Operating income                $        1,043           $     977                                7  %       $         3,212           $   2,326                               38  %
Operating margin                            17   %              18  %                               **                    17   %              15  %                               **
Other income (expense), net     $          122           $     167                              (27) %       $           181           $     880                              (79) %
Income tax expense                          78                 123                              (37) %                    25                 571                              (96) %
Effective tax rate                           7   %              11  %                               **                     1   %              18  %                               **
Net income                      $        1,087           $   1,021                                6  %       $         3,368           $   2,635                               28  %
Net income per diluted share    $         0.92           $    0.86                                7  %       $          2.84           $    2.22                               28  %
Net cash provided by operating
activities(1)                   $        1,513           $   1,314                               15  %       $         4,577           $   4,507                                2  %


All amounts in tables are rounded to the nearest million, except as otherwise
noted. As a result, certain amounts may not recalculate using the rounded
amounts provided.
(1) Prior period amounts have been revised to conform to the current
presentation. For additional information, see "Note 1-Overview and Summary of
Significant Accounting Policies" in the notes to the condensed consolidated
financial statements in Part I, Item 1 of this Form 10-Q.
** Not meaningful

THREE MONTHS ENDED SEPTEMBER 30, 2021 AND 2020

Net revenues increased $723 million, or 13%, in the three months ended September
30, 2021 compared to the same period of the prior year driven primarily by
growth in total payment volume ("TPV", as defined below under "Net Revenues") of
26%.

Total operating expenses increased $657 million, or 15%, in the three months
ended September 30, 2021 compared to the same period of the prior year due
primarily to an increase in transaction expense, and to a lesser extent,
increases in technology and development expenses and sales and marketing
expenses. These increases were partially offset by a decline in transaction and
credit losses.

Operating income increased by $66 million, or 7%, in the three months ended
September 30, 2021 compared to the same period of the prior year due to growth
in net revenues, partially offset by an increase in operating expenses. Our
operating margin was 17% and 18% in the three months ended September 30, 2021
and 2020, respectively. Operating margin for the three months ended September
30, 2021 was positively impacted by the decline in transaction and credit
losses.

Net income increased by $66 million, or 6%, in the three months ended September
30, 2021 compared to the same period of the prior year due to the previously
discussed increase in operating income of $66 million and a decrease in income
tax expense of $45 million driven by higher benefits associated with discrete
tax adjustments and lower net gains on strategic investments, partially offset
by a decrease of $45 million in other income (expense), net driven primarily by
lower net gains on strategic investments.

NINE MONTHS ENDED SEPTEMBER 30, 2021 AND 2020

Net income increased $3.1 billionor 20%, during the nine months ended September 30, 2021 compared to the same period of the previous year, mainly driven by POS growth of 38%.

Total operating expenses increased $2.2 billion, or 17%, in the nine months
ended September 30, 2021 compared to the same period of the prior year due
primarily to an increase in transaction expense, and to a lesser extent,
increases in sales and marketing expenses, technology and development expenses,
and customer support and operations expense, partially offset by a decline in
transaction and credit losses.

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Operating income increased by $886 million, or 38%, in the nine months ended
September 30, 2021 compared to the same period of the prior year due to growth
in net revenues, partially offset by an increase in operating expenses. Our
operating margin was 17% and 15% in the nine months ended September 30, 2021 and
2020, respectively. Operating margin for the nine months ended September 30,
2021 was positively impacted by revenue growth outpacing growth in operating
expenses, which benefited from a decline in transaction and credit losses.

Net income increased by $733 million, or 28%, in the nine months ended September
30, 2021 compared to the same period of the prior year due to the previously
discussed increase in operating income of $886 million and a decrease in income
tax expense of $546 million, driven primarily by lower expense related to
intra-group transfers of intellectual property, higher benefits associated with
discrete tax adjustments, and lower net gains on strategic investments. This was
partially offset by a decrease of $699 million in other income (expense), net
driven primarily by lower net gains on strategic investments compared to the
prior period.

IMPACT OF FOREIGN CURRENCY EXCHANGE RATES
We have significant international operations that are denominated in foreign
currencies, primarily the British Pound, Euro, Australian dollar, and Canadian
dollar, subjecting us to foreign currency exchange risk which may adversely
impact our financial results. The strengthening or weakening of the U.S. dollar
versus the British Pound, Euro, Australian dollar, and Canadian dollar, as well
as other currencies in which we conduct our international operations, impacts
the translation of our net revenues and expenses generated in these foreign
currencies into the U.S. dollar. We generated approximately 44% and 47% of our
net revenues from customers domiciled outside of the U.S. in the three and nine
months ended September 30, 2021, respectively. We generated approximately 48% of
our net revenues from customers domiciled outside of the U.S. in both the three
and nine months ended September 30, 2020. Because we generate substantial net
revenues internationally, we are subject to the risks of doing business outside
of the U.S. See Part I, Item 1A, Risk Factors in our 2020 Form 10-K, as
supplemented and, to the extent inconsistent, superseded (if applicable) below
in Part II, Item 1A, Risk Factors of this Form 10-Q.
We calculate the year-over-year impact of foreign currency exchange movements on
our business using prior period foreign currency exchange rates applied to
current period transactional currency amounts. While changes in foreign currency
exchange rates affect our reported results, we have a foreign currency exchange
exposure management program in which we designate certain foreign currency
exchange contracts as cash flow hedges intended to reduce the impact on earnings
from foreign currency exchange rate movements. Gains and losses from these
foreign currency exchange contracts are recognized as a component of transaction
revenues in the same period the forecasted transactions impact earnings.

In the three and nine months ended September 30, 2021, year-over-year foreign
currency movements relative to the U.S. dollar had the following impact on our
reported results:
                                                                Three Months           Nine Months
                                                              Ended September        Ended September
                                                                  30, 2021               30, 2021
                                                                          

(In millions) Favorable impact on net income (excluding hedging effect)

                                                       $          61          $         488
Hedging impact                                                          (44)                  (192)
Favorable impact to net revenues                                         17                    296
Unfavorable impact to operating expense                                 (29)                  (203)

Net favorable (adverse) impact on operating income $ (12) $ 93

Although we enter into foreign exchange contracts to help reduce the impact on earnings of fluctuations in exchange rates, it is impossible to predict or eliminate the full effects of this exposure.

Additionally, in connection with transactions occurring in multiple currencies
on our Payments Platform, we generally set our foreign currency exchange rates
daily, and may face financial exposure if we incorrectly set our foreign
currency exchange rates or as a result of fluctuations in foreign currency
exchange rates between the times that we set our foreign currency exchange rates
and when transactions occur. Given that we also have foreign currency exchange
risk on our assets and liabilities denominated in currencies other than the
functional currency of our subsidiaries, we have an additional foreign currency
exchange exposure management program in which we use foreign currency exchange
contracts to offset the impact of foreign currency exchange rate movements on
our assets and liabilities. The foreign currency exchange gains and losses on
our assets and liabilities are recorded in other income (expense), net, and are
offset by the gains and losses on the foreign currency exchange contracts. These
foreign currency exchange contracts reduce, but do not entirely eliminate, the
impact of foreign currency exchange rate movements on our assets and
liabilities.

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  Table of Contents

FINANCIAL RESULTS

NET REVENUES
Our revenues are classified into the following two categories:
•Transaction revenues: Net transaction fees charged to merchants and consumers
on a transaction basis primarily based on the TPV completed on our Payments
Platform. Growth in TPV is directly impacted by the number of payment
transactions that we enable on our Payments Platform. We earn additional fees on
transactions where we perform currency conversion, when we enable cross-border
transactions (i.e., transactions where the merchant and consumer are in
different countries), to facilitate the instant transfer of funds for our
customers from their PayPal or Venmo account to their debit card or bank
account, to facilitate the purchase and sale of cryptocurrencies, and other
miscellaneous fees.

•Revenues from other value added services: Net revenues derived primarily from
revenue earned through partnerships, referral fees, subscription fees, gateway
fees, and other services we provide to our merchants and consumers. We also earn
revenues from interest and fees earned primarily on our portfolio of loans
receivable, and interest earned on certain assets underlying customer balances.

Active accounts, number of payment transactions, number of payment transactions
per active account, and TPV are key non-financial performance metrics ("key
metrics") that management uses to measure the performance of our business, and
are defined as follows:

•An active account is an account registered directly with PayPal or a platform
access partner that has completed a transaction on our Payments Platform or
through our Honey Platform, not including gateway-exclusive transactions, within
the past 12 months. A platform access partner is a third party whose customers
are provided access to PayPal's Payments Platform through such third party's
login credentials. The number of active accounts provides management with
additional perspective on the growth of accounts across our Payments and Honey
Platforms as well as the overall scale of our platforms.

•Number of payment transactions are the total number of payments, net of payment
reversals, successfully completed on our Payments Platform or enabled by PayPal
via a partner payment solution, not including gateway-exclusive transactions.

•Number of payment transactions per active account reflects the total number of
payment transactions within the previous 12-month period, divided by active
accounts at the end of the period. The number of payment transactions per active
account provides management with insight into the average number of times
customer accounts engage in payments activity on our Payments Platform in a
given period.

•TPV is the value of payments, net of payment reversals, successfully completed
on our Payments Platform, or enabled by PayPal via a partner payment solution,
not including gateway-exclusive transactions.

As our transaction revenue is typically correlated with TPV growth and the
number of payment transactions completed on our Payments Platform, management
uses these metrics to gain insights into the scale and strength of our Payments
Platform, the engagement level of our customers, and underlying activity and
trends which are indicators of current and future performance. We present these
key metrics to enhance investors' evaluation of the performance of our business
and operating results.

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Net income analysis

The components of our net revenues for the three and nine months ended
September 30, 2021 and 2020 were as follows (in millions):

[[Image Removed: pypl-20210930_g3.jpg]][[Image Removed: pypl-20210930_g4.jpg]]

Transaction revenue

Transaction revenues grew by $531 million, or 10%, in the three months ended
September 30, 2021 compared to the same period of the prior year driven
primarily by growth in Braintree products and services and, to a lesser extent,
Venmo products and services. Transaction revenues grew by $2.8 billion, or 20%,
for the nine months ended September 30, 2021 compared to the same period of the
prior year mainly attributable to our core PayPal and Braintree products and
services. The transaction revenue growth in the three and nine months ended
September 30, 2021 was driven by strong growth in TPV and the number of payment
transactions on our Payments Platform. In the three and nine months ended
September 30, 2021, we benefited from the recovery of travel and events
verticals, which were adversely impacted in the prior year as a result of the
COVID-19 pandemic. These factors favorably impacting growth in transaction
revenues in the current period were offset by a decline in TPV and revenue we
generate from eBay's marketplace platform, which we expect to continue to
negatively impact revenue growth trends through the remainder of 2021, and to a
lesser extent in 2022.

In the first quarter of 2020, we experienced an adverse impact on our TPV and
transaction revenues due to the initial impact of the COVID-19 pandemic. The
shift beginning in the second quarter of 2020 from in-store payment methods to
digital payments (as described above) has continued to benefit our business.
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The graphs below present the respective key indicators (in millions) for the three and nine months ended September 30, 2021 and 2020:

                    [[Image Removed: pypl-20210930_g5.jpg]]

* Reflects active accounts at the end of the applicable period.

                         Number of payment transactions

[[Image Removed: pypl-20210930_g6.jpg]][[Image Removed: pypl-20210930_g7.jpg]]

                                      TPV

[[Image Removed: pypl-20210930_g8.jpg]][[Image Removed: pypl-20210930_g9.jpg]]The following table provides a summary of the related metrics:

                                       Three Months Ended September 30,                  Percent                   Nine Months Ended September 30,                  Percent
                                           2021                 2020               Increase/(Decrease)                2021                 2020               Increase/(Decrease)

Number of payment transactions per
active account                                44.2                40.1                               10  %               44.2                40.1                               10  %

Percent of cross-border TPV                     15  %               16  %                               **                 16  %               16  %                               **


** Not meaningful
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We had 416 million active accounts as of September 30, 2021 compared to 361
million as of September 30, 2020, an increase of 15%. Number of payment
transactions were 4.9 billion for the three months ended September 30, 2021
compared to 4.0 billion in the three months ended September 30, 2020, an
increase of 22%. Number of payment transactions were 14.0 billion for the nine
months ended September 30, 2021 compared to 11.0 billion in the nine months
ended September 30, 2020, an increase of 27%. TPV was $310 billion for the three
months ended September 30, 2021 compared to $247 billion in the three months
ended September 30, 2020, an increase of 26%. TPV was $906 billion for the nine
months ended September 30, 2021 compared to $659 billion in the nine months
ended September 30, 2020, an increase of 38%.

Transaction revenues grew more slowly than TPV and number of payment
transactions for the three and nine months ended September 30, 2021 compared to
the same periods in the prior year due primarily to a decline in eBay's
marketplace platform TPV with higher rates, a higher portion of TPV generated by
platform partners, large merchants, and other marketplaces who generally pay
lower rates with higher transaction volumes, and an unfavorable impact from
hedging. Changes in prices charged to our customers did not significantly impact
transaction revenue growth for the three and nine months ended September 30,
2021.

Revenue from other value-added services

Revenues from other value added services increased $192 million, or 50%, and
$326 million, or 30%, in the three and nine months ended September 30, 2021,
respectively, compared to the same periods in the prior year primarily
attributable to increases in our revenue share with Synchrony Bank ("Synchrony")
and fee revenue from the servicing of loans under the U.S. Government's Paycheck
Protection Program ("PPP") administered by the U.S. Small Business
Administration and enacted in March 2020 under the Coronavirus Aid, Relief, and
Economic Security Act in response to the COVID-19 pandemic. We receive a fee for
providing origination services and loan servicing for the loans and retain
operational risk related to those activities. The fee revenue associated with
servicing the PPP loans in the three and nine months ended September 30, 2021
was $93 million and $145 million, respectively, which included the acceleration
of revenue recognized upon loan forgiveness and the extinguishment of our
servicing obligations for a portion of the outstanding loans. At September 30,
2021, the remaining unearned fee revenue associated with the PPP loans was not
material. The growth in revenues from other value added services in the three
and nine months ended September 30, 2021 was also attributable to an increase in
interest and fee revenue on our consumer loans receivable portfolio driven
primarily by growth in international markets, partially offset by a decline in
interest and fee revenue on our merchant loans receivable portfolio due to a
decrease in outstanding loans and a decline in interest earned on certain assets
underlying customer account balances resulting from lower interest rates.

The total gross consumer and merchant loans receivable balance was $4.2 billion
as of September 30, 2021 and $3.4 billion as of September 30, 2020, reflecting a
year-over-year increase of 23%. The year-over-year increase in total gross
consumer and merchant loans receivable was driven by growth in our consumer
receivable portfolio due to increased originations primarily from the expansion
of our installment credit products, partially offset by a decline in our
merchant receivable portfolio due to reduced originations as a result of
modifications to our acceptable risk parameters in 2020.

In response to the COVID-19 pandemic, we took both proactive and reactive
measures during 2020 to support our merchants and consumers that had loans and
interest receivables due to us under our credit product offerings. These
measures were intended to help reduce financial difficulties experienced by our
customers and included providing payment holidays to grant payment deferrals to
certain borrowers for varying periods of time, and amended payment terms through
loan modifications in certain cases. Given the uncertainty surrounding the
COVID-19 pandemic, including its duration and severity, related global economic
conditions and the ultimate impact it may have on the financial condition of our
merchants and consumers, the extent of these types of actions and their
prospective impact on our interest and fee income is not determinable. In
addition, consumers that have outstanding loans and interest receivable due to
Synchrony may experience similar hardships that result in increased losses
recognized by Synchrony, which may result in a decrease in our revenue share
earned from Synchrony in future periods. In the event the overall return on the
PayPal branded credit programs funded by Synchrony does not meet a minimum rate
of return ("minimum return threshold") in a particular quarter, our revenue
share for that period would be zero. Further, in the event the overall return on
the PayPal branded credit programs managed by Synchrony does not meet the
minimum return threshold as measured over four consecutive quarters and in the
following quarter, we would be required to make a payment to Synchrony, subject
to certain limitations. Through September 30, 2021, the overall return on the
PayPal branded credit programs funded by Synchrony exceeded the minimum return
threshold.

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EXPLOITATION CHARGES

The following table summarizes our operating expenses and the related metrics we use to gauge trends in each:

                                  Three Months Ended September 30,                   Percent                    Nine Months Ended September 30,                    Percent
                                       2021                  2020              Increase/(Decrease)                  2021                   2020              Increase/(Decrease)
                                                                                         (In millions, except percentages)
Transaction expense             $        2,564           $   2,022                               27  %       $         7,363           $   5,604                               31  %
Transaction and credit losses              268                 344                              (22) %                   710               1,375                              (48) %
Customer support and operations            504                 449                               12  %                 1,543               1,271                               21  %
Sales and marketing                        549                 471                               17  %                 1,779               1,256                               42  %
Technology and development                 755                 674                               12  %                 2,242               1,910                               17  %
General and administrative                 498                 503                               (1) %                 1,544               1,501                                3  %
Restructuring and other charges              1                  19                              (95) %                    60                  95                              (37) %
Total operating expenses        $        5,139           $   4,482                               15  %       $        15,241           $  13,012                               17  %
Transaction expense rate(1)               0.83   %            0.82  %                               **                  0.81   %            0.85  %                               **
Transaction and credit loss
rate(2)                                   0.09   %            0.14  %                               **                  0.08   %            0.21  %                               **


(1) Transaction expense rate is calculated by dividing transaction expense by
TPV.
(2) Transaction and credit loss rate is calculated by dividing transaction and
credit losses by TPV.
** Not meaningful.

Transaction expense

Transaction expense for the three and nine months ended September 30, 2021 and
2020 was as follows (in millions):
[[Image Removed: pypl-20210930_g10.jpg]][[Image Removed: pypl-20210930_g11.jpg]]
Transaction expense increased by $542 million, or 27%, and $1.8 billion, or 31%,
in the three and nine months ended September 30, 2021, respectively, compared to
the same periods of the prior year due primarily to the increase in TPV of 26%
and 38% for the three and nine months ended September 30, 2021, respectively.
The increase in transaction expense rate for the three months ended September
30, 2021 compared to the same period of the prior year was due primarily to
unfavorable changes in product and funding mix. The decrease in transaction
expense rate for the nine months ended September 30, 2021 was attributable to
changes in product mix, merchant mix, and funding mix.

Our transaction expense rate is impacted by changes in product mix, merchant
mix, regional mix, funding mix, and assessments charged by payment processors
and other financial institutions when we draw funds from a customer's credit or
debit card, bank account, or other funding sources. The cost of funding a
transaction with a credit or debit card is generally higher than the cost of
funding a transaction from a bank or through internal sources such as a PayPal
or Venmo account balance or PayPal Credit. For each of the three and nine months
ended September 30, 2021, approximately 1% of TPV was funded with PayPal Credit,
compared to approximately 1% and 2% of TPV, respectively, for the same periods
of 2020. For the three and nine months ended September 30, 2021, approximately
38% and 39% of TPV, respectively, was generated outside of the U.S. For each of
the three and nine months ended September 30, 2020, approximately 39% of TPV was
generated outside of the U.S. As we expand the availability and presentation of
alternative funding sources to our customers, our funding mix may change, which
could increase or decrease our transaction expense rate.

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Transaction and credit losses

The components of our trading and credit losses for the three and nine month periods ended September 30, 2021 and 2020 were as follows (in millions):
[[Image Removed: pypl-20210930_g12.jpg]][[Image Removed: pypl-20210930_g13.jpg]]Transaction and credit losses decreased by $76 millioni.e. 22%, and $665 millionor 48%, during the three and nine months ended September 30, 2021respectively, compared to the same periods of the previous year.

Transaction losses were $293 million in the three months ended September 30,
2021 compared to $329 million in the three months ended September 30, 2020, a
decrease of $36 million, or 11%. Transaction losses were $847 million in both
the nine months ended September 30, 2021 and 2020, respectively. Transaction
loss rate (transaction losses divided by TPV) was 0.09% for both the three and
nine months ended September 30, 2021 and 0.13% for both the three and nine
months ended September 30, 2020. The decrease in transaction losses in the three
months ended September 30, 2021 was primarily due to benefits realized from
continued risk mitigation strategies, partially offset by growth in TPV. These
factors contributed to a decrease in our transaction loss rate in the three and
nine months ended September 30, 2021 compared to the same periods of the prior
year. The duration and severity of the impacts of the COVID-19 pandemic and
related global economic conditions remain unknown. The negative impacts on
macroeconomic conditions could increase the risk of merchant bankruptcy,
insolvency, business failure, or other business interruption, which may
adversely impact our transaction losses, particularly for merchants that sell
goods or services in advance of the date of their delivery or use.

Credit losses declined by $40 million, or 267%, and $665 million, or 126% in the
three and nine months ended September 30, 2021, respectively, compared to the
same periods of the prior year. The components of credit losses for the three
and nine months ended September 30, 2021 and 2020 were as follows (in millions):
                                                      Three Months Ended September 30,         Nine Months Ended September 30,
                                                          2021                 2020                2021                2020
Net charge-offs(1)                                   $         38          $      79          $       166          $     232
Reserve build (release)(2)                                    (63)               (64)                (303)               296
Credit losses                                        $        (25)         $      15          $      (137)         $     528


(1) Net charge-offs includes the principal charge-offs partially offset by
recoveries for consumer and merchant receivables.
(2) Reserve build (release) represents change in allowance for principal
receivables excluding foreign currency remeasurement and, for the prior periods,
impact of adoption of credit losses accounting standard.

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The benefit in the three and nine months ended September 30, 2021 was
attributable to the net release of reserves for loans and interest receivable
due to improvements in both current and projected macroeconomic conditions,
including lower projected unemployment, lower projected consumer credit card
charge-off rates, and improving growth in projected household income, as well as
the credit quality of loans outstanding, partially offset by provisions for
originations during the period. The net release of reserves also reflects the
impact of qualitative adjustments to allowances for our merchant and consumer
portfolios. These qualitative adjustments resulted in increases in reserves to
account for a high degree of uncertainty around the financial health of our
consumer and merchant borrowers, including uncertainty around the effectiveness
of loan modification programs made available to merchants, as well as continued
volatility with respect to macroeconomic conditions. The credit losses in the
three months ended September 30, 2020 were due to provisions for originations
partially offset by reserve releases associated with modest improvement in
credit quality and macroeconomic conditions during the period. The credit losses
in the nine months ended September 30, 2020 were primarily associated with an
increase in provisions for our loans and interest receivable portfolio resulting
from a reserve build driven by a sharp deterioration in macroeconomic
projections reflecting the anticipated impact of the COVID-19 pandemic,
significantly increasing our current expected credit losses, and to a lesser
extent, provisions associated with originations and changes in credit quality
during the period.

The consumer loans and interest receivable balance as of September 30, 2021 and
2020 was $2.8 billion and $1.6 billion, respectively, representing a
year-over-year increase of 72% driven by growth of our installment credit
products in international markets and the U.S. and, to a lesser extent, growth
of PayPal Credit in international markets. Approximately 63% and 87% of our
consumer loans receivable outstanding as of September 30, 2021 and 2020,
respectively, were due from consumers in the U.K. The decline in the percentage
of consumer loans receivable outstanding in the U.K. at September 30, 2021
compared to September 30, 2020 was due to overall growth in the consumer loan
portfolio, particularly from installment credit products in other markets.

The following table provides information on the credit quality of our consumer loans and the balance of interest receivable:

September 30,

                                                                            2021                      2020
Percent of consumer loans and interest receivable current                         96.8  %                98.2  %
Percent of consumer loans and interest receivable > 90 days
outstanding(1)                                                                     1.5  %                 0.7  %
Net charge-off rate(2)                                                             2.6  %                 5.0  %


(1) Represents percentage of balances which are 90 days past the billing date to
the consumer or contractual repayment date on installment credit products.
(2) Net charge-off rate is the annual ratio of net credit losses, excluding
fraud losses, on consumer loans receivables as a percentage of the average daily
amount of consumer loans and interest receivables balance during the period.

The net imputation rate to September 30, 2021 benefited from an assignment of receivables previously written off.

We offer access to credit products for certain small and medium-sized merchants,
which we refer to as our merchant lending offerings. Total merchant loans,
advances, and interest and fees receivable outstanding, net of participation
interest sold, as of September 30, 2021 were $1.4 billion, compared to $1.7
billion as of September 30, 2020, representing a year-over-year decrease of 21%.
The decrease in merchant loans, advances, and interest and fees receivable
outstanding was due primarily to a reduction in originations due to
modifications in our acceptable risk parameters as well as a shift towards
merchants borrowing through the PPP. We do not own the receivables associated
with loans originated through the PPP. Approximately 81% and 9% of our merchant
receivables outstanding as of September 30, 2021 were due from merchants in the
U.S. and U.K., respectively, as compared to 84% and 8%, respectively, as of
September 30, 2020.

The following table provides information on the credit quality of our merchant loans, advances and balance of interest and fees receivable:

September 30,

                                                                         2021(1)                    2020(1)

Percentage of merchant receivables within the initial scheduled or contractual repayment period

                                                     90.5  %                 77.6  %

Percentage of merchant receivables > 90 days unpaid after the end of the initial scheduled or contractual repayment period

                          3.7  %                  9.8  %
Net charge-off rate(2)                                                            6.8  %                 12.2  %


(1) Includes the impact of merchants participating in the troubled debt
restructuring programs as described in "Note 11-Loans and Interest Receivable"
in the notes to the condensed consolidated financial statements in Part I, Item
1 of this Form 10-Q.
(2) Net charge-off rate is the annual ratio of net credit losses, excluding
fraud losses, on merchant loans and advances as a percentage of the average
daily amount of merchant loans, advances, and interest and fees balance during
the period.

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The increase in the percent of merchant receivables within the original expected
or contractual repayment period, decrease in percent of merchant receivables
greater than 90 days outstanding, and decrease in the net charge-off rate for
merchant receivables at September 30, 2021 as compared to September 30, 2020 was
due to the charge off of delinquent accounts that had been granted payment
holidays or experienced financial difficulties as a result of the COVID-19
pandemic in the prior year as well as improved portfolio performance.

Beginning in the third quarter of 2020, we have granted certain merchants loan
modifications intended to provide them with financial relief and help enable us
to mitigate losses. The associated loans and interest receivables have been
treated as troubled debt restructurings due to significant changes in their
structure, including repayment terms and fee and rate structure.

Modifications to the acceptable risk parameters of our credit products in 2020
in response to the impacts of the COVID-19 pandemic resulted in the
implementation of a number of risk mitigation strategies, including reduction of
maximum loan size, tightening eligibility terms, and a shift from automated to
manual underwriting of loans and advances. These changes in acceptable risk
parameters have resulted in a decrease in originations as compared to
pre-pandemic levels, which has resulted in a decrease in merchant receivables as
of September 30, 2021 as compared to September 30, 2020. We continue to evaluate
and modify our acceptable risk parameters in response to the changing
macroeconomic environment and such changes in 2021 have resulted in a gradual
increase in originations over the past six months. While the impact of the
COVID-19 pandemic on the economic environment remains uncertain, the longer and
more severe the pandemic, the more likely it is to have a material adverse
impact on our borrowing base, which is primarily comprised of small and
medium-sized merchants.

For additional information, see "Note 11-Loans and Interest Receivable" in the
notes to the condensed consolidated financial statements in Part I, Item 1 of
this Form 10-Q.

Customer support and operations

Customer support and operations expenses for the three and nine months ended
September 30, 2021 and 2020 were as follows (in millions):
[[Image Removed: pypl-20210930_g14.jpg]][[Image Removed: pypl-20210930_g15.jpg]]
Customer support and operations expenses increased by $55 million, or 12%, and
$272 million, or 21%, in the three and nine months ended September 30, 2021,
respectively, compared to the same periods of the prior year due primarily to
increases in employee-related expenses, customer onboarding and compliance
costs, and contractors and consulting costs that support the growth of our
active accounts and payment transactions.

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Sales and Marketing

Sales and marketing expenses for the three and nine months ended September 30,
2021 and 2020 were as follows (in millions):
[[Image Removed: pypl-20210930_g16.jpg]][[Image Removed: pypl-20210930_g17.jpg]]
Sales and marketing expenses increased by $78 million, or 17%, and $523 million,
or 42%, in the three and nine months ended September 30, 2021, respectively,
compared to the same periods of the prior year due primarily to higher spending
on marketing programs including user incentives to promote increased user
engagement and new user acquisition. The growth in sales and marketing expenses
in the nine months ended September 30, 2021 was also attributable to increase in
employee-related expenses.

Technology and development

Technology and development expenses for the three and nine months ended
September 30, 2021 and 2020 were as follows (in millions):
[[Image Removed: pypl-20210930_g18.jpg]][[Image Removed: pypl-20210930_g19.jpg]]
Technology and development expenses increased by $81 million, or 12%, and $332
million, or 17%, in the three and nine months ended September 30, 2021,
respectively, compared to the same periods of the prior year due primarily to
increases in costs related to contractors and consultants, cloud computing
services utilized in delivering our products, and depreciation expense. In the
three months ended September 30, 2021, the increase was partially offset by a
decline in employee-related costs whereas in the nine months ended September 30,
2021 employee-related costs contributed to the growth in technology and
development expenses.

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general and administrative

General and administrative expenses for the three and nine months ended
September 30, 2021 and 2020 were as follows (in millions):
[[Image Removed: pypl-20210930_g20.jpg]][[Image Removed: pypl-20210930_g21.jpg]]
General and administrative expenses decreased by $5 million, or 1%, and
increased by $43 million, or 3%, in the three and nine months ended
September 30, 2021, respectively, compared to the same periods of the prior
year. The decrease in general and administrative expenses in the three months
ended September 30, 2021 was primarily attributable to a decrease in
employee-related costs, partially offset by an increase in expenses associated
with software services. The increase in general and administrative expenses in
the nine months ended September 30, 2021 was primarily due to an increase in
employee-related expenses and expenses associated with software services,
partially offset by a decrease in professional services expenses.

Restructuring and other costs

Restructuring and other charges for the three and nine months ended
September 30, 2021 and 2020 were as follows (in millions):
[[Image Removed: pypl-20210930_g22.jpg]][[Image Removed: pypl-20210930_g23.jpg]]
Restructuring and other charges decreased by $18 million and $35 million in the
three and nine months ended September 30, 2021, respectively, compared to the
same periods of the prior year.

During the first quarter of 2020, management approved a strategic reduction of
the existing global workforce as part of a multiphase process to reorganize our
workforce concurrently with the redesign of our operating structure, which
spanned multiple quarters. During the three and nine months ended September 30,
2021, the associated restructuring charges were nil and $27 million,
respectively. During the three and nine months ended September 30, 2020, the
associated restructuring charges were $19 million and $74 million, respectively.
We primarily incurred employee severance and benefits costs, as well as other
associated consulting costs under the 2020 strategic reduction, substantially
all of which have been accrued as of June 30, 2021. For information on the
associated restructuring liability, see "Note 17-Restructuring and Other
Charges" in the notes to the condensed consolidated financial statements in Part
I, Item 1 of this Form 10-Q.

Additionally, in the nine months ended September 30, 2021 and 2020 we incurred
asset impairment charges of $26 million and $21 million, respectively, due to
the exiting of certain leased properties which resulted in a reduction of
certain right of use lease assets and related leasehold improvements.

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Other income (expenses), net

Other income (expense), net decreased $45 million, or 27%, and $699 million, or
79%, in the three and nine months ended September 30, 2021, respectively,
compared to the same periods of the prior year due primarily to lower net gains
on strategic investments.

Income tax expense

Our effective income tax rate was 7% and 11% for the three months ended
September 30, 2021 and 2020, respectively. The decrease in our effective income
tax rate for the three months ended September 30, 2021 compared to the same
period of the prior year was due primarily to an increase in tax benefits
associated with discrete tax adjustments and a decrease in tax expense
associated with lower net gains on strategic investments, partially offset by
tax expense related to intra-group transfers of intellectual property in the
current period. Our effective income tax rate was 1% and 18% for the nine months
ended September 30, 2021 and 2020, respectively. The decrease in our effective
income tax rate for the nine months ended September 30, 2021 compared to the
same period of the prior year was primarily attributable to a decrease in tax
expense related to the intra-group transfers of intellectual property and an
increase in tax benefits associated with discrete tax adjustments including
stock-based compensation deductions.

CASH AND CAPITAL RESOURCES

We require liquidity and access to capital to fund our global operations,
including customer protection programs, our credit products, capital
expenditures, investments in our business, potential acquisitions and strategic
investments, working capital, and other cash needs. The following table
summarizes our cash, cash equivalents, and investments as of September 30, 2021
and December 31, 2020:
                                                                  September 30,
                                                                       2021               December 31, 2020
                                                                                (In millions)
Cash, cash equivalents, and investments(1)(2)                    $      16,539          $           15,852


(1) Excludes assets related to funds receivable and customer accounts of $35.1
billion and $33.4 billion at September 30, 2021 and December 31, 2020,
respectively.
(2) Excludes total restricted cash of $23 million and $88 million at
September 30, 2021 and December 31, 2020, respectively, and strategic
investments of $3.5 billion and $3.2 billion as of September 30, 2021 and
December 31, 2020, respectively.

Cash, cash equivalents and foreign currency investments

Cash, cash equivalents, and investments held by our foreign subsidiaries were
$11.0 billion as of September 30, 2021 and $7.0 billion at December 31, 2020, or
67% and 44% of our total cash, cash equivalents, and investments as of those
respective dates. At December 31, 2020, all of our cash, cash equivalents, and
investments held by foreign subsidiaries were subject to U.S. taxation under
Subpart F, Global Intangible Low Taxed Income ("GILTI"), or the one-time
transition tax under the Tax Cuts and Jobs Act of 2017. Subsequent repatriations
to the U.S. will not be taxable from a U.S. federal tax perspective, but may be
subject to state or foreign withholding tax. A significant aspect of our global
cash management activities involves meeting our customers' requirements to
access their cash while simultaneously meeting our regulatory financial ratio
commitments in various jurisdictions. Our global cash balances are required not
only to provide operational liquidity to our businesses, but also to support our
global regulatory requirements across our regulated subsidiaries. As such, not
all of our cash is available for general corporate purposes.

Credit and debt available

We maintain uncommitted credit facilities in various regions of the world with a borrowing capacity of approximately $80 million in the aggregate, where we may withdraw and use the funds at our discretion for general corporate purposes. From September 30, 2021the majority of borrowing capacity under these credit facilities was available, subject to customary borrowing conditions.

Other than as described above, there are no significant changes to the available
credit and debt disclosed in our 2020 Form 10­K. For additional information, see
"Note 12-Debt" in the notes to the condensed consolidated financial statements
in Part I, Item 1 of this Form 10-Q.
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We have a cash pooling arrangement with a financial institution for cash
management purposes. The arrangement allows for cash withdrawals from the
financial institution based upon our aggregate operating cash balances held
within the financial institution ("Aggregate Cash Deposits"). The arrangement
also allows us to withdraw amounts exceeding the Aggregate Cash Deposits up to
an agreed-upon limit. The net balance of the withdrawals and the Aggregate Cash
Deposits are used by the financial institution as a basis for calculating our
net interest expense or income under the arrangement. As of September 30, 2021,
we had a total of $6.7 billion in cash withdrawals offsetting our $6.7 billion
in Aggregate Cash Deposits held within the financial institution under the cash
pooling arrangement.

Liquidity for loans receivable
Growth in our portfolio of loan receivables increases our liquidity needs and
any inability to meet those liquidity needs could adversely affect our business.
We continue to evaluate partnerships and third party sources of funding for our
loans receivable portfolio. In June 2018, the Luxembourg Commission de
Surveillance du Secteur Financier (the "CSSF") agreed that PayPal's management
may designate up to 35% of European customer balances held in our Luxembourg
banking subsidiary to be used for European and U.S. credit activities. During
the first quarter of 2021, an additional $700 million was approved to fund such
credit activities. As of September 30, 2021, the cumulative amount approved by
management to be designated for credit activities aggregated to $2.7 billion and
represented approximately 27% of European customer balances that have been made
available for our corporate use at that date as determined by applying financial
regulations maintained by the CSSF. We may periodically seek to designate
additional amounts of customer balances, if necessary, based on utilization of
the approved funds and anticipated credit funding requirements. While our
objective is to expand the availability of our credit products with capital from
external sources, there can be no assurance that we will be successful in
achieving that goal. Under certain exceptional circumstances, corporate
liquidity could be called upon to meet our obligations related to our European
customer balances.

Credit ratings
As of September 30, 2021, we continue to be rated investment grade by Standard
and Poor's Financial Services, LLC, Fitch Ratings, Inc., and Moody's Investors
Services, Inc. We expect that these credit rating agencies will continue to
monitor our performance, including our capital structure and results of
operations. Our goal is to be rated investment grade, but as circumstances
change, there are factors that could result in our credit ratings being
downgraded or put on a watch list for possible downgrading. If that were to
occur, it could increase our borrowing rates, including the interest rate on
borrowings under our credit agreement.

Risk of loss
The risk of losses from our buyer and seller protection programs are specific to
individual customers, merchants, and transactions, and may also be impacted by
regional variations in, and changes or modifications to, the programs, including
as a result of changes in regulatory requirements. For the periods presented in
these condensed consolidated financial statements included in this report, our
transaction loss rates ranged between 0.09% and 0.13% of TPV. Historical loss
rates may not be indicative of future results. The duration and severity of the
impacts of the COVID-19 pandemic and related global economic conditions remain
unknown. The negative impacts on macroeconomic conditions could increase the
risk of merchant bankruptcy, insolvency, business failure, or other business
interruption, which may result in an adverse impact on our transaction losses,
particularly for merchants that sell goods or services in advance of the date of
their delivery or use.

Stock repurchases and acquisitions
During the nine months ended September 30, 2021, we repurchased approximately
$1.9 billion of our common stock in the open market under our stock repurchase
program authorized in July 2018. As of September 30, 2021, a total of
approximately $6.6 billion remained available for future repurchases of our
common stock under our July 2018 stock repurchase program.

In October 2021, we completed the acquisition of Paidy, Inc. ("Paidy") for
approximately $2.7 billion, consisting of approximately $2.5 billion in cash,
and approximately $175 million in assumed restricted stock and restricted stock
units, subject to vesting conditions. Paidy is a two-sided payments platform
that primarily provides buy now, pay later solutions (installment credit
offerings) in Japan. With the acquisition of Paidy, we intend to expand our
capabilities and relevance in Japan.

In the second quarter of 2021, we completed three acquisitions to $524 million
overall, consisting primarily of cash consideration.

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Other considerations
In 2020, we announced our commitment to invest $535 million to support racial
equality. As of September 30, 2021, we have deployed substantially all of the
commitment through charitable contributions, grants to small businesses,
internal investments to support and strengthen diversity and inclusion
initiatives, and an economic opportunity fund focused on bolstering our
relationships with community banks and credit unions serving underrepresented
minority communities, as well as investing directly into black- and minority-led
startups and minority-focused investment funds, among other initiatives.

Our liquidity, access to capital, and borrowing costs could be adversely
impacted by declines in our credit rating, our financial performance, and global
credit market conditions, as well as a broad range of other factors including
those related to the COVID-19 pandemic discussed in this Form 10-Q. In addition,
our liquidity, access to capital, and borrowing costs could also be negatively
impacted by the outcome of any of the legal or regulatory proceedings to which
we are a party. See Part I, Item 1A, Risk Factors of our 2020 Form 10-K, as
supplemented and, to the extent inconsistent, superseded below in Part II, Item
1A, Risk Factors of this Form 10-Q, as well as "Note 13-Commitments and
Contingencies" in the notes to the condensed consolidated financial statements
in Part I, Item 1 of this Form 10-Q for additional discussion of these and other
risks that our business faces.

We believe that our existing cash, cash equivalents, and investments, cash
expected to be generated from operations, and our expected access to capital
markets, together with potential external funding through third party sources,
will be sufficient to fund our operating activities, anticipated capital
expenditures, and our credit products for the foreseeable future. Depending on
market conditions, we may from time to time issue debt, including in private or
public offerings, to fund our operating activities, finance acquisitions, make
strategic investments, repurchase shares under our stock repurchase program, or
reduce our cost of capital.

CASH FLOWS

The following table summarizes our condensed consolidated statements of cash
flows:
                                                                   Nine Months Ended September 30,
                                                                       2021                2020
                                                                            (In millions)
Net cash provided by (used in):
Operating activities(1)                                           $     4,577          $    4,507
Investing activities(1)                                                (2,356)            (13,284)
Financing activities(1)                                                  (186)             10,130

Effect of exchange rates on cash, cash equivalents and restricted cash

                                                          (106)                 26

Net increase in cash, cash equivalents and restricted cash $1,929 $1,379

(1) Prior period amounts have been revised to conform to the current period presentation. For more information, see “Note 1 – Overview and Summary of Significant Accounting Policies” in the Notes to the Summary Consolidated Financial Statements in Part I, Item 1 of this Form 10-Q.

Operational activities

We generated cash from operating activities of $4.6 billion in the nine months
ended September 30, 2021 due primarily to operating income of $3.2 billion, as
well as adjustments for non-cash expenses including stock-based compensation of
$1.1 billion, depreciation and amortization of $939 million, and provision for
transaction and credit losses of $710 million. Net income was also adjusted for
net gains on our strategic investments of $336 million, changes in deferred
income taxes of $175 million, changes in accounts receivable of $155 million,
and changes in other assets and liabilities of $892 million, primarily related
to actual cash transaction losses incurred during the period.

We generated cash from operating activities of $4.5 billion in the nine months
ended September 30, 2020 due primarily to operating income of $2.3 billion, as
well as adjustments for non-cash expenses including provision for transaction
and credit losses of $1.4 billion, stock-based compensation of $999 million, and
depreciation and amortization of $888 million. Net income was also adjusted for
net gains on our strategic investments of $973 million, changes in income taxes
payable of $115 million, and changes in other assets and liabilities of $220
million, primarily related to actual cash transaction losses of $816 million
incurred during the period and an increase in other assets of $218 million,
partially offset by an increase in accrued expenses and other liabilities of
$814 million.

In the nine months ended September 30, 2021 and 2020, cash paid for income taxes, net was $436 million and $444 millionrespectively.
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Investing activities

The net cash used in investing activities of $2.4 billion in the nine months
ended September 30, 2021 was due primarily to purchases of investments of $30.9
billion, purchases of property and equipment of $695 million, changes in
principal loans receivable, net of $643 million, and acquisitions (net of cash
acquired) of $469 million. These cash outflows were partially offset by
maturities and sales of investments of $30.4 billion.

The net cash used in investing activities of $13.3 billion in the nine months
ended September 30, 2020 was due primarily to purchases of investments of $28.3
billion, acquisitions (net of cash acquired) of $3.6 billion, changes in funds
receivable from customers of $1.1 billion, and purchases of property and
equipment of $640 million. These cash outflows were partially offset by
maturities and sales of investments of $19.7 billion, changes in principal loans
receivable, net of $523 million, and proceeds from the sale of property and
equipment of $120 million.

Fundraising activities

The net cash used in financing activities of $186 million in the nine months
ended September 30, 2021 due primarily to the repurchase of $1.9 billion of our
common stock under our stock repurchase program and tax withholdings related to
net share settlement of equity awards of $1.0 billion, partially offset by
changes in funds payable and amounts due to customers of $2.6 billion.

We generated cash from financing activities of $10.1 billion in the nine months
ended September 30, 2020 due primarily to changes in funds payable and amounts
due to customers of $7.9 billion and cash proceeds from the issuance of
long-term debt in the form of fixed rate notes as well as proceeds from
borrowings under our credit agreement of $7.0 billion. These cash inflows were
partially offset by the repayment of outstanding borrowings under our credit
agreement of $3.0 billion, the repurchase of $1.4 billion of our common stock
under our stock repurchase programs, and tax withholdings related to net share
settlement of equity awards of $463 million.

Effect of exchange rates on cash, cash equivalents and restricted cash

Foreign currency exchange rates for the nine months ended September 30, 2021 and
2020 had a negative impact of $106 million and positive impact of $26 million,
respectively, on cash, cash equivalents, and restricted cash due primarily to
fluctuations in the exchange rate of the U.S. dollar to the Australian dollar.

OFF-BALANCE SHEET ARRANGEMENTS

From September 30, 2021we had no off-balance sheet arrangements that have, or are reasonably likely to have, a material current or future effect on our consolidated financial condition, results of operations, liquidity, capital expenditures or capital resources.

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