Seafirst Insurance takes a holistic approach to in-house claims support

SeaFirst Insurance partners (left to right): Gary Law, Dan Olive, Doug Strong, Shawn Fehr and Doug Guedes (retired)

Seafirst Insurance is the largest local insurance broker on Vancouver Island

VANCOUVER ISLAND – In 2005, SeaFirst Insurance was just a small 20-person broker working primarily with clients near the Saanich Peninsula and Gulf Islands.

Today, the company is the largest locally owned general insurance brokerage on Vancouver Island with clients throughout British Columbia and a staff of over 100 people.

Dan Olive, CAIB, Vice President of Personal Lines and Commercial Insurance Advisor at SeaFirst Insurance

“We are proud of our deep roots in the communities we serve and the many local partnerships we have forged over the years,” said Dan OliveCAIB, Vice President of Personal Lines and Commercial Insurance Advisor at SeaFirst Insurance.
“Insurance is a people-first business and we have worked hard to take care of our staff and various support partners who in turn provide excellent service to our customers. »

Olive joined SeaFirst Insurance in 2005 and became a partner in 2010. He is responsible for all matters relating to personal lines insurance products such as home, auto, condo, tenant, travel and the boat.

The company’s history dates back more than four decades when the brokerage was acquired by the President doug strong in the 80s and later in partnership with Doug Guedes to expand to Sydney. Over the years, the dramatic changes in the world, particularly in the past 20 years, have posed a significant number of challenges to the insurance industry and necessitated new innovative approaches to products and services to meet the diversified needs client.

“Our business model has evolved to include a more holistic approach to supporting our customers, which includes in-house claims support to ensure our customers have someone in their corner when they need it most. need us,” Olive said.

SeaFirst Insurance Brentwood Bay main office building

SeaFirst Insurance offers a number of unique packages that set it apart from its competitors, including Strata Protection, Adventure Protection, Beer and Pharmacy Protection, as well as specialized home policies and services. valuable.

Although the products and services required of today’s insurance agencies have changed, SeaFirst Insurance has always maintained its commitment to the most important aspect of the business: its people.

“One of the key differences for our customers at SeaFirst is the ability to handle the majority of claims directly through us, with most insurance companies relying on third party companies to handle their customers’ claims” , Olive said.

“We are proud to have our own 24 hour claims department and have the authority with most of our insurers to settle claims directly. »

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